Hardwood flooring products

FAQs

Product Questions
  • CAN I USE RUGS OR MATS ON MYLVT?

    We do not recommend the use of rubber- or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor.

  • WHERE CAN I INSTALL LVT FLOORING?

    Luxury Vinyl Tile can be installed on all levels of the home and over most subfloors. LVT is an excellent product for commercial areas. Please read our installation guidelines

  • DO I NEED TO WAX OR POLISH QUIETCOMFORT LVT?

    No, these products have a coating making it easy to maintain

  • WHAT CLEANING PRODUCTS ARE SAFE FOR MY LVT FLOOR?

    Most all vinyl floor-cleaning products can be used. A periodic damp mopping can clean most of your floor. Many people use a non-sudsing ammonia to clean. Swiffer is also recommended.

  • WHAT KIND OF UNDERLAYMENT OR SUBSTRATE IS RECOMMENDED?

    We recommend (APA) approved plywood be used; this is the best underlayment for our products. The acceptable types are designated with the letter P and the acceptable face grades are CC and BB. You can also install LVT on cured, dust and moisture-free finished concrete.

  • HOW DO I REMOVE DRIED ADHESIVE FROM MY FLOOR WITHOUT HARMING THE FINISH?

    Usually, a damp cloth can remove most adhesives during installation. However, if the adhesive is dry, a cloth dampened in mineral spirits will have to be used to remove it. The areas where the adhesive was removed should then immediately be rinsed clean with water.

  • I HAVE DARK SCUFF MARKS ON MY FLOOR NORMAL CLEANING WILL NOT REMOVE?

    First, take a dry cloth and wipe, many times this will remove scuffs caused by rubber soles and black heel marks. Next, if this does not remove the marks, we recommend wiping the affected areas with a cloth slightly dampened in mineral spirits. You should immediately wipe the area with cloth dampened with water to remove any residue. Wipe with dry cloth to remove any moisture.

  • IS IT NECESSARY TO ROLL THE FLOOR ONCE INSTALLED.

    Yes, any LVT installation should be rolled with a 100-pound, three-part roller. Rolling the flooring will ensure the adhesive ridges are flattened and any entrapped air expelled, providing the best bond.

  • HOW MUCH WASTE SHOULD BE CALCULATED FOR MOST LVT INSTALLATIONS?

    You should factor a minimum of 5-10% for LVT installations. We recommend 10% if you are not using a professional installer

Order Questions
    Color, Quality, and Appearance Questions
    • WILL THE COLORS DISPLAYED ON YOUR SITE MATCH THE COLORS OF THE ACTUAL PRODUCT?

      The colors on the site are digital images taken of the exact color. However, computers view colors based on the settings of your computer.

    • WILL MY FLOORING LOOK THE SAME AT HOME AS ON THE SCREEN?

      The sizes and pattern will look the same

    • CAN YOU SEND ME A SAMPLE BEFORE I BUY THE PRODUCT?

      We can send you a sample for color purposes. Samples take 2-3 days to arrive via USPS.

    Warranty Questions
    • DO YOU OFFER ANY WARRANTIES ON YOUR FLOORING?

      Yes. All of our products are guaranteed against manufacturing defects. Our 2mm/6mil products have a 7-year residential warranty. 2.5mm/12mil products have a 6-year light commercial and 15-year residential warranty. 3mm/20 mil and 5mm 20 mil products have a 10-year commercial warranty and a 25-year residential warranty. See Warranty, Maintenance and Care Guidelines

    • ARE THERE ANY EXCLUSIONS OR LIMITATIONS TO THE WARRANTIES?

      There are no warranties provided for incorrect installation procedures or abuse of the products. Warranties are provided for normal usage of the product. See Warranty, Maintenance and Care Guidelines